In today’s higher education landscape, the financial health of institutions and the experiences of students are closely intertwined. With rising student debt, shifting demographics, and increasingly complex student financial services environments, colleges and universities are facing unprecedented challenges in managing tuition payments and accounts receivable.

That’s why we’ve created a comprehensive guide—"Better Payment Outcomes and the Levers That Drive Them"—to help higher ed leaders and student financial services teams take a more proactive, data-informed approach to tackling these challenges head-on.

This guide brings together insights from leaders like Ryan Thoroman, Bursar at Salt Lake Community College, and Sherry Hansen, Associate Director of Student Accounts at William Jewell College.

It covers:

✅ Key metrics to monitor for payment performance
✅ Proven operational levers that drive better outcomes
✅ Real-world strategies for early engagement and proactive outreach
✅ Examples from institutions that have turned the corner on payment performance

Whether you’re looking to boost collections, reduce student financial stress, or simply free up staff time for more impactful work, this guide offers a roadmap to move beyond manual workarounds and outdated systems. It even includes a handy worksheet to help you start mapping your approach.

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